Consumer Privacy Policy

Last Updated: May 2, 2022

Welcome to the website of Homeaglow, Inc. (doing business as Homeaglow), and its subsidiaries, affiliated brands, and affiliated companies, ("Homeaglow", "we", "us", or "our"). Homeaglow created the website homeaglow.com, as it may be modified, relocated and/or redirected from time to time, (the "Site"), and associated mobile applications (the "App") (the Site and App together are the "Platform") to provide information about Homeaglow, to facilitate the provision of residential professional services including residential cleaning (the "Professional Services") by independent contractors ("Service Providers"), and to provide Homeaglow's matching and related services for the Professional Services (collectively, the "Services"). In the USA, we are a Delaware corporation with our head office at 2711 Centerville Road, Suite 400, Wilmington, New Castle County, Delaware 19808.

Please read this Privacy Policy carefully so that you understand how we treat your information. By using any of our Services, you confirm that you have read, understood, and agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use any of the Services. If you have any queries, please email us at privacy@homeaglow.com.

Assistance for The Disabled

Alternative formats of this Privacy Policy are available to individuals with a disability. Please contact privacy@homeaglow.com for assistance.

This Privacy Policy explains:

  1. The categories of personal information we collect about you
  2. The categories of sources from which we collect your personal information
  3. The purposes for which we use your personal information
  4. How we may disclose your personal information
  5. Privacy rights
  6. Changes to this Privacy Policy

CHILDREN'S ONLINE PRIVACY PROTECTION ACT COMPLIANCE

We do not collect any information from anyone under 13 years of age. The Platform and Homeaglow's services are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Platform.

Scope:

This Privacy Policy applies to the personal information of individuals who review, book, and receive Professional Services through the Platform and Services ("Consumer", "you", or "yours"). It does not apply to the Service Providers. "Consumer" also does not include (a) Homeaglow's employees, contract workers, or applicants or employees or (b) agents of a business engaged in a transaction with Homeaglow in their capacities as employees or agents of that business.

"Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or household.

Other web sites

The Platform may contain links to web sites and services not operated or controlled by Homeaglow ("Third Party Sites"). The policies and procedures we described here do not apply to Third Party Sites. The links from the Platform do not imply that Homeaglow endorses or has reviewed the Third Party Sites. We suggest contacting those sites and services directly for information on their privacy policies.

1. THE CATEGORIES OF PERSONAL INFORMATION WE COLLECT ABOUT YOU
  1. Identifiers, for example: real name, telephone number, postal address, e-mail address, unique personal or online identifier, login credentials, and account name.
  2. Commercial Information, for example: records of products or services purchased, purchasing or consuming histories or tendencies including information about your home (e.g., number of rooms, instructions for cleaning, etc.) that you give us for purposes of obtaining Professional Services and metrics information about when and how you use the Services.
  3. Internet Activity Information, for example:interactions with Homeaglow's Internet web site including, browsing history and search history, device data, browser information, operating system characteristics, Internet service provider and IP address.
  4. Financial information: for example: payment information to pay for Services, such as debit or credit card information, bank account information, signatures, and billing addresses.
  5. Sensory or Surveillance Data, for example: voice-mails; recordings as described below in "User Content".
  6. User content: We collect the data you submit when you contact customer support, provide ratings, or otherwise contact Homeaglow. This may include feedback, photographs, or recordings you might create, including audio or video recordings you submit in connection with customer support.
  7. Demographic data: We may collect demographic data about you, including through surveys.
  8. Communications data: During our communications with you, we collect the content of these communications as well as metadata about the communications, for example: date and time of the call or text (SMS or MMS) message and phone numbers.
  9. Inferences: We may draw inferences about you from other personal information we collect. For example, we might infer based on your use of a regular cleaning service at a previous address that you would be interested in a regular cleaning service at a new address.

More about payment card information:

Although users can submit credit card or other payment card information to pay for Services through the Platform, Homeaglow does not store this information itself. Payment card information is securely transmitted to a third-party payment card processor. The processor then communicates to Homeaglow whether your payment has cleared, and provides a secure payment token, but does not provide payment card information to Homeaglow.

Do we use cookies?

Yes. Cookies are small files that the Platform or our service provider transfers to your computer's hard drive through your web browser that enables the Platform's or service provider's systems to recognize your browser and capture and remember certain information. We use cookies to help us understand how users use the Platform. For example, cookies gather information about how long you spend on a web page so that we can understand what web pages are of most interest to users.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off cookies by adjusting your browser settings. If you turn off your cookies, some of the features on the Platform may not function properly.

Web beacons.

We include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), on the Platform. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on web pages and are about the size of the period at the end of this sentence.

2. THE CATEGORIES OF SOURCES FROM WHICH WE COLLECT YOUR PERSONAL INFORMATION 3. THE PURPOSES FOR WHICH WE USE YOUR PERSONAL INFORMATION

Providing matching and related services for the Professional Services:

Support and Marketing:

Monitoring, Security, and Compliance:

Tracking Across Time and Different Sites

The Platform tracks your online activities over time and across websites or online services on an individually identifiable basis. For example, we may serve you advertisements on other websites based on what appeared to interest you on our Platform. We allow third parties to use our Platform to track your activities over time or across other websites.

Deidentified Information

At times, Homeaglow converts personal information into deidentified information using reasonable measures to ensure that the deidentified information cannot be associated with the individual ("Deidentified Information"). Homeaglow maintains Deidentified Information in a deidentified form and does not attempt to reidentify it, except that Homeaglow may attempt to reidentify the information solely for the purpose of determining whether its deidentification processes ensure that the information cannot be associated with the individual. Homeaglow prohibits vendors, by contract, from attempting to reidentify Homeaglow's Deidentified Information.

4. HOW WE MAY DISCLOSE YOUR PERSONAL INFORMATION

Homeaglow generally maintains the confidentiality of your personal information. However, Homeaglow may have a legitimate business need to disclose your personal information for one of the purposes listed in Section 3, above, to one or more of the categories of external recipients listed below.

Sale or share of personal information:

To opt out of the sale or sharing of your personal information, click here to submit an opt out request.

5. PRIVACY RIGHTS HOW TO EXERCISE YOUR RIGHTS

Except for opt-out rights, which are described in the applicable subsection below, you can submit requests to exercise your rights in the following ways:

Homeaglow may need to verify your identity in accordance with applicable law.

PRIVACY RIGHTS FOR CALIFORNIA RESIDENTS

This Subsection ("Privacy Rights for California Residents") applies only to California residents who are Consumers.

Your California Privacy Rights

Subject to applicable law, California residents have the following rights:

How We Will Verify Your Request:

The processes that we follow to verify your identity when you make a request to know and delete are described below. The relevant process depends on how and why the request is submitted.

If you submit a request by any means other than through a password-protected account that you created before the date of your request, the verification process that we follow will depend on the nature of your request as described below:

  1. Requests to Know Categories Or Purposes: If you request to know how we collect and handle your personal information, we will match at least two data points that you provide with your request, or in response to your verification request, against information about you that we already have in our records and that we have determined to be reliable for purposes of verifying your identity. Examples of relevant data points include your mobile phone number, your zip code, or information about products or services that you have purchased from us.
  2. Requests to Know Specific Pieces Of Personal Information: We will match at least three data points that you provide with your request to know, or in response to our request for verification information, against information that we already have about you in our records and that we have determined to be reliable for purposes of verifying your identity. In addition, we may require you to sign a declaration under penalty of perjury that you are the individual whose personal information is the subject of the request.
  3. Requests to Delete Personal Information: Our process for verifying your identity will depend on the sensitivity (as determined by Homeaglow) of the personal information that you ask us to correct or delete. For less sensitive personal information, we will require a match of two data points as described in Point No. 1, above. For more sensitive personal information, we will require a match of three data points and a signed declaration as described in Point No. 2, above.

We have implemented the following additional procedures when verifying the identity of requestors:

  1. If we cannot verify your identity based on the processes described above, we may ask you for additional verification information. If we do so, we will not use that information for any purpose other than verification.
  2. If we cannot verify your identity to a sufficient level of certainty to respond to your request, we will let you know promptly and explain why we cannot verify your identity.
Authorized Agents

If an authorized agent submits a request to know or delete on your behalf, the authorized agent must submit with the request either (a) a power of attorney that is valid under California law, or (b) a document signed by you that authorizes the authorized agent to submit the request on your behalf. In addition, we may ask you or your authorized agent to follow the applicable process described above for verifying your identity. You can obtain "Authorized Agent Designation" form by contacting us at privacy@homeaglow.com.

Homeaglow's Non-Discrimination Policy

Homeaglow will not unlawfully discriminate against you for exercising your privacy rights under the California law.

Do Not Track Setting

Some web browsers incorporate a “Do Not Track” feature (DNT) that signals to the websites that you visit that you do not want to have your online activity tracked. Many websites and applications, including our Platform, do not currently respond to web browser DNT signals because such signals are not yet uniform. For more information about DNT signals, please visit http://allaboutdnt.com.

Disclosures for Direct Marketing Purposes

California Consumers who use the Services may request that we provide certain information regarding our disclosure of your personal information to third parties for their direct marketing purposes. You can click here to submit an opt out request.

6. CHANGES TO THIS PRIVACY POLICY

If we change this Privacy Policy, we will post those changes on this page and update the Privacy Policy modification date above. If we materially change this Privacy Policy in a way that affects how we use or disclose your personal information, we will provide a prominent notice of such changes and the effective date of the changes before making them.

For More Information

For questions or concerns about Homeaglow's privacy policies and practices, please contact us at privacy@homeaglow.com.