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What is Homeaglow's Last Minute Cancelation Policy?

If a new client needs to cancel less than 24 hours before the start of the appointment time:

  • Reschedule with the client for a new time. 
  • If your client can't reschedule: View your Upcoming Jobs > click Cancel Job > Customer wants to cancel > Send Message

This will tell your client that they need to cancel. You will receive a $20 payment for this inconvenience if the appointment is cancelled.

The policy does not apply and you are not paid for the following situations: 

  • The request was created last minute.
  • The job was claimed or rescheduled in the last 24 hours.
  • The client is one of your repeat clients. 

Repeat clients are not charged for cancelling less than 24 hours before the start of an appointment. You are not given 1 star for cancelling on them. 


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