When will I be matched with a cleaner?
Your requested Cleaning Professionals are immediately notified of your request, and you will receive a notice once your appointment has been confirmed.
If you have some flexibility in your availability, you can encourage a quicker response from your Cleaning Professional by including alternate dates & times so they can work with your schedule and help quickly make the best match:
From your Account Dashboard:
- Select your upcoming appointment
- Choose to add or edit your preferred start times
- Select 'Add another time'
- Add your alternate dates and times, and click 'Reschedule' to confirm your changes
We keep looking for a Cleaning Professional right up to your appointment time. If no one has accepted your request in the 2 days before your appointment, we may add alternate times to it so more cleaners can accept it. If your schedule can't change, contact Support and we can stop adding times for you. If no one accepts your request by your appointment time, we may move it to one of its alternate times and let you know. Otherwise, your request is cancelled, you will not be invoiced & you'll have the ability to resubmit your request for a later date with the same or different requested cleaners at no additional fee.