How can we help?

Existing user? Sign in first for better assistance. Not a customer?

Search

My cleaner never arrived

We apologize for any lapse in service. You should not have to deal with uncertainty around your schedule.

If your cleaner did not arrive for your appointment:

  • You will not be charged for your appointment.
  • We will work with you to create a Priority Request appointment at a time of your choosing.

To report your cleaner:

  • Go to your dashboard, and select your appointment with your cleaner.
  • Scroll down and click 'report an issue'.
    • If you select 'My cleaner hasn't shown up yet', you'll be able to ask for your cleaner's ETA. If they don't respond, you'll have the option to cancel or reschedule with a different Cleaning Professional.
    • If you select 'My cleaner rescheduled or cancelled', you'll have the option to reopen your request to other cleaners or reschedule.
Still need help? Contact Support