How can we help?

We apologize for any lapse in service. You should not have to deal with uncertainty around your schedule.

If your cleaner did not arrive for your appointment:

• You will not be charged for your appointment.
• We will work with you to create a Priority Request appointment at a time of your choosing.

To report your cleaner:

• Go to your dashboard, and select your appointment with your cleaner.
• Scroll down and click 'report an issue'.
  • If you select 'My cleaner hasn't shown up yet', you'll be able to ask for your cleaner's ETA. If they don't respond, you'll have the option to cancel or reschedule with a different Cleaning Professional.
  • If you select 'My cleaner rescheduled or cancelled', you'll have the option to reopen your request to other cleaners or reschedule.

Select an appointment from the following list to get started: Login to your account to manage appointments. No invoiced appointments detected